Our content is intended to be used for general information purposes only. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Do not trust them.ĬonsumerAffairs is not a government agency. Long story short, Amex GiftCards are laughably bad as a company, comically bad in terms of customer service, and at best con artists in suits smiling all the to the bank. I get put on hold again, but hang up after 45 mins because the Rep told me that the next Rep was going to tell me the same thing. The rep clearly has no recourse but to repeat the script they are given, over and over.Įventually I get told in so many words that they are not going to help me and that I need to, yes, 'find a different online merchant' to use the card, whatever that even means. I can tell that the CR rep is starting to lose patience with me, which is understandable but I am not yelling or being abusive, just keep asking questions. 75 minutes later, I get connected to a new person. The woman said she would connect me to someone. This would become my mantra for the summation of my experience with this 'company'.Īfter going back and forth for five minutes, I finally asked to talk to someone who could actually help me. If your card is not working, sir, you need to find a different merchant." Over the course of these calls, I heard this over, and over, and over. You need to just use a different online merchant. "We have one way of doing things, one way of operating. After a call to customer service (a number which my client had found online somewhere, since the eGiftcard came with very little documentation), I realized I was being railroaded into a script that the CS rep just started repeating over and over, completely ignoring the reason I had called.
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